Cannot disable "Unlock using Windows Hello"

imjustabill

Every time I turn off "Unlock using Windows Hello", it turns itself back on again some time later. I'm not sure what triggers it. I don't think it is a restart because I'm pretty sure I haven't restarted since the last time I turned it off.

I don't care how secure Microsoft claims Windows Hello is, I don't want the pin/password that I use to log in to my machine to be able to open 1Password. Yes, I know that I still need to log in to 1Password first, once, but after that it asks me to enter my Windows Hello PIN.

I tried the idea given in the following thread, but it didn't work.

https://1password.community/discussion/142557/windows-hello-will-not-stay-turned-off?utm_source=community-search&utm_medium=organic-search&utm_term=turn+off+windows+hello

Do you know what I can do to fix this, or is this a known bug that will be fixed soon?

Thank you.

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1Password Version: 8.10.36
Extension Version: 2.25.1
OS Version: Windows 11
Browser: Chrome

david.m_1P

Hi @imjustabill, thanks for reaching out!

I'm sorry that you're encountering trouble with keeping "Unlock using Windows Hello" disabled. Can you reproduce the behaviour on your device and send over a diagnostics report, so that we can take a closer look:

• How to send a 1Password diagnostics report - 1Password for Windows (desktop app)

Please attach the file to an email message addressed to support+forum@1password.com with a link to this thread. After sending the email, you’ll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

I look forward to hearing from you!

-David

imjustabill

Hi David,

I was just about to respond saying that it hasn't happened in a while and maybe it was all good now, but when I went to open 1password so I could log into this account, it did it again. Hopefully the diagnostics report will help. I'm sending it now.

Thank you.

imjustabill

Hi David,

Here is the Support ID : MAU-19655-847

Thank you,

Bill

david.m_1P

@imjustabill

I'm sorry that the behaviour has returned after seeming to have stopped. I've located the ticket and can see that a member of the Support team has responded. Let's continue the conversation over there, and I'll close this thread to prevent having the same conversation in two different places. 🙂

-David

ref: MAU-19655-847