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Forum Discussion
Cannot turn on Touch ID
I'm trying to turn on touch ID on 1Password but the box unchecks as soon as I click on it.
I've attempted to troubleshoot the issue including Dave_1P's suggestion in this thread but it doesn't work - https://1password.community/discussion/comment/712169#Comment_712169
1Password Version: 8.10.34
Extension Version: 2.25.1
OS Version: macOS 14.5
Browser: Brave
- 1P_Tommy
Moderator
Thanks so much. I saw it come in earlier but only now had the time to mention it. One of my email colleagues will get back to you as soon as possible.
ref: LMZ-11674-711
LMZ-11674-711
- 1P_Tommy
I'd recommend getting you into our support team and let them look at a diagnostics report. Please use the following steps to create a diagnostic report. The technical team in email support can advise further based on what the report says.
- Open 1Password.
- Press Command and comma (Control and comma on Windows). The 1Password Preferences/Settings will open.
- Select Advanced.
- Select Send Diagnostics.
- Select Reveal to locate the report in your Downloads folder.
Attach the diagnostics to an email message addressed to
support+forum@1password.com.- Your forum username:
akldwn A link to this thread:
https://1password.community/discussion/146454/cannot-turn-on-touch-id#latestPlease do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
