Cannot turn on Touch ID

akldwn
akldwn
Community Member
in Mac

I'm trying to turn on touch ID on 1Password but the box unchecks as soon as I click on it.

I've attempted to troubleshoot the issue including Dave_1P's suggestion in this thread but it doesn't work - https://1password.community/discussion/comment/712169#Comment_712169

1Password Version: 8.10.34
Extension Version: 2.25.1
OS Version: macOS 14.5
Browser: Brave

Comments

  • ag_tommy
    ag_tommy

    @akldwn

    I'd recommend getting you into our support team and let them look at a diagnostics report. Please use the following steps to create a diagnostic report. The technical team in email support can advise further based on what the report says.

    1. Open 1Password.
    2. Press Command and comma (Control and comma on Windows). The 1Password Preferences/Settings will open.
    3. Select Advanced.
    4. Select Send Diagnostics.
    5. Select Reveal to locate the report in your Downloads folder.

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    • Your forum username: akldwn

    • A link to this thread: https://1password.community/discussion/146454/cannot-turn-on-touch-id#latest

    • Please do not post your diagnostic report to the forum. This is for your privacy and security.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • akldwn
    akldwn
    Community Member

    LMZ-11674-711

  • ag_tommy
    ag_tommy

    Thanks so much. I saw it come in earlier but only now had the time to mention it. One of my email colleagues will get back to you as soon as possible.

    ref: LMZ-11674-711