RBC Direct Login fails

Jim_Kel
Jim_Kel
Community Member
edited July 4 in 1Password in the Browser

I have used RBC Direct for years, successfully using 1P. Recently, when I try to login, 1P fills the fields correctly and then attempts to "Enter" or "Sign In". Unfortunately, this creates an error in the RBC Direct login, with the error message "! Something doesn't seem right." "Error: We are experiencing temporary problems. Please try again later.".

This behaviour started to occur in the last few weeks? (It was definitely OK in April, and definitely not working on June 29.)

I thought it must be improper credentials, so contacted RBC Direct. We went through a password reset and temporary password, then updated with new suggested 1P password. I made sure the login was updated. Then tried to login again, and same problem.

Later, I guessed that it might be 1P's behaviour that was the issue, and not the credentials. I manually copied the "client card" and the "password separately and pasted them into the login screen, and clicked on "Sign in" and the login worked fine.

I deduce that something 1P does after it enters the credentials is causing the login to fail. I have tested the login with Chrome, and it fills the credentials, I press "Sign in" and it works OK. So, it may be just Safari on macOS that is experiencing the problem.

(RBC Direct Investing, a subsidiary of Royal Bank of Canada.)

Jim

1Password Version: 8.10.34
Extension Version: 2.25.1
OS Version: macOS 14.5
Browser: Safari

Comments

  • ag_tommy
    ag_tommy

    @Jim_Kel

    Can you try changing the following setting and letting me know how you fare?

    1. Right-click 1Password in the browser toolbar.
    2. Select Settings.
    3. Select Autofill & save.
    4. Turn off auto-submit - "Sign in automatically after autofill
      1Password will automatically submit forms after filling logins."
  • Jim_Kel
    Jim_Kel
    Community Member

    Tommy,

    Thanks.

    This does avoid the problem with RBC website.

    I assume this is a global setting only - and now one more click on other websites?
    Jim

  • david.m_1P
    david.m_1P

    @Jim_Kel

    That's correct! The "Sign in automatically after autofill" is a global setting for the 1Password extension, so you'll need to manually click to sign in on websites after filling your credentials when this is turned off. If your preference is to keep it turned on so that you can use it on other sites, then I'd suggest using the drag and drop method or copy and paste to fill your credentials on the RBC login page, then click to sign in.

    In the meantime, I've shared your experience with our development team so that they can investigate the issue further. I apologize for any inconvenience.

    Let me know if there's anything else I can help with!

    -David

    ref: dev/core/core#30977