cannot log in 1Password7 on iOS device
I was using 1Password 7 on iOS with FaceID for a long time. I think I accidentally touched somewhere yesterday, and it logged out. The main password page keeps popping out. Now I cannot log in with FaceID. I tried to type the main password to log in, but I cannot remember the exact main password. All my passwords are saved inside it, what should I do to get access to my data?
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: iOS
Browser: Not Provided
Comments
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Hello, @johnnyW. Thank you for writing in.
I recommend checking out the following support article if you are having trouble unlocking 1Password:
If you still cannot unlock 1Password after trying those things, please send an email to support+forum@1Password.com so that our support team can help you. With your email, please include the following:
- A link to this thread: https://1password.community/discussion/146606/cannot-log-in-1password7-on-ios-device#latest
- Your forum username: johnnyW
After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.
I look forward to your reply.
-Evon
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