Integration between Desktop App and Browser Extension is not working

hadzuki · July 13

I need to enter the password when I unlock 1Password in chrome.
And its log recorded error below.

📤 Sending <NmRequestAccounts> message to native core <3862218156>
Received <BrowserVerificationFailed> from the native core

I don't know what info is needed to solve this problem, so pls tell me what information is needed.

1Password Version: 8.10.38
Extension Version: 2.25.1
OS Version: Windows11
Browser: Chrome

1P_Gem · July 15

Hi @hadzuki! It looks like there's a problem verifying your browser. Could you email in to support+forum@1password.com with a diagnostics report from 1Password, so we can look into this further?

How to send a 1Password diagnostics report

With your email please include:

A link to this thread: https://1password.community/discussion/146647/integration-between-desktop-app-and-browser-extension-is-not-working#latest
Your forum username: hadzuki

Once you get a response with a Support ID, please post that number here so we can connect the dots. Thanks!

hadzuki · July 15

I got automated-reply.
my support id is "SZN-36153-654".

1P_Gem · July 16

Hi @hadzuki, thanks for letting us know!

ref: SZN-36153-654

Integration between Desktop App and Browser Extension is not working

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