can't enable Windows Hello fingerprint login

lbdavek
lbdavek
Community Member
in Windows

I have a new computer and have downloaded 1 Password but cannot enable the fingerprint login. Support says to go to the 1Password extension, then settings, then security and then to "Unlock using Windows Hello". Unlock using Windows Hello is not showing up on the Security Menu. Any suggestions?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Comments

  • 1P_Gem
    1P_Gem

    Hi @lbdavek! The option to Unlock using Windows Hello is found in the 1Password desktop app, rather than the extension. With the desktop app installed, it integrates with the extension in order to share unlock states, and this allows you to unlock both the app and extension using Hello. I'll include some steps below to get things set up:

    1. Press the Windows key on your keyboard, type 1Password, and click on it.
      • If you don't see 1Password listed here, you don't have the desktop app installed. Download and install it from the following link, then try again: Download 1Password 8 for Windows
    2. Unlock the app with your usual credentials if prompted.
    3. In the top left, next to the word 1Password, click ⋮ > Settings > Security.
    4. Check the option to Unlock using Windows Hello.

    Let me know how this goes!