Both touchID and apple-watch are being required to unlock

elij
elij
Community Member
edited July 15 in Mac

Ran into a strange issue recently.

After migrating from an m2 macbook air to an m3 macbook pro, now both touch-id and apple-watch are being required to unlock.

I have tried disabling apple-watch unlock in settings->security, but it still gets prompted for after touch-id. If I disable touch-id in the same settings area, and only have apple-watch selected for unlock, that works as expected (only requiring apple-watch to unlock).

I have tried settings->advanced->reset-1password, and the issues persists.

1Password Version: 8.10.36
Extension Version: Not Provided
OS Version: macOS 14.5
Browser: Not Provided

Comments

  • EvonG1P
    EvonG1P

    Hello, @elij! Thank you for writing in. I'm sorry about the issue you're running into with 1Password double prompting you to unlock. You may be running into a known issue we're investigating.

    So that the team can take a closer look at the issue you are experiencing, I request that you send us some information to support+forum@1Password.com. With your email, please include the following:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and make sure it has gotten to the right place. Thank you!

    -Evon

    ref: dev/core/core#30517

  • elij
    elij
    Community Member

    @EvonG1P diagnostic submitted -- support id : BSU-58317-631

  • Dave_1P
    Dave_1P

    @elij

    Thank you for posting the Support ID. Your diagnostics report made it to the right team and one of my colleagues will reply to you soon via email. To prevent duplication of efforts, I'm closing this thread.

    -Dave

    ref: BSU-58317-631

This discussion has been closed.