Whenever I try to unlock 1Password via Touch ID on my MacBook Pro (16", M1 Max) running macOS Sonoma I now inevitably get a "That didn't work Check your password and try again." message. I've already tried restarting the device and completely disabling and re-enabling all Touch ID options under the macOS "Touch ID & Password" system settings (including deleting and adding a fingerprint once more) as well as toggling "Touch ID" under 1Password's "Security" settings tab. I've even tried deleting the key named "com.1password.core-biometric-unlock" from the Keychain Access utility (as suggested elsewhere). To no avail, unfortunately. Unlocking the device itself with Touch ID works flawlessly and strangely enough, unlocking 1Password via Apple Watch seems to work as well. 1Password Version: 8.10.36 Extension Version: 2.25.1 OS Version: macOS 14.5 Browser: Brave

NEOSA Sounds good, the team will keep an eye out for your email. Enjoy your holidays! 🌴 kevinlee I'm happy that updating to the latest version of 1Password has resolved the issue for you. -Dave

Thanks BjoernKW It's with the correct team. ref: ZQG-75124-247

Hi croissantrunning - We've received and passed you message along to the team for review. A member of the team will be in touch as soon as possible. ref: JPQ-21687-115

Hello BjoernKW! 👋 I'm sorry that Touch ID isn't working to unlock your Mac. Our developers are investigating an issue with Touch ID that you might be running into. So that the team can investigate this further, I'd like to ask you to create a diagnostics report from your Mac: Sending Diagnostics Reports (Mac) Attach the diagnostics to an email message addressed to support+forum@1password.com. With your email please include: A link to this thread: https://1password.community/discussion/146693/touch-id-unlock-not-working Your forum username: username Please do not post your diagnostic report to the forum. This is for your privacy and security. Please send the entire file. You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much! -Dave

Thanks. The support ticket ID is ZQG-75124-247.

Unlocking 1Password via Touch ID on macOS doesn't work anymore

GreyM1P
1Password Team
5 months ago
forensic – That's great! Glad to hear it's working for you again.
forensic
New Contributor
5 months ago
After sending in the log, I got an email from 1Password within a couple of hours. I was told that the problem was that my wireless keyboard, which had the Touch ID, was not being recognized. It was recommended that I plug the keyboard into my computer so that the keyboard could be recognized anew.

I did as recommended and the problem disappeared. I now have the option to turn on Touch ID in the 1Password security preferences. I am now using my keyboard Touch ID to open 1Password.

Thanks for the quick help!
1P_Dave
Moderator
5 months ago
forensic

Thank you for sending in the diagnostics report. I see that my colleague has already sent you a reply via email, please continue the conversation there.

-Dave

ref: WDP-24355-854
forensic
New Contributor
5 months ago
I'm having the same problem. I'm upgraded to 8.10.46. Part of the problem is that when I go to the security preferences, an option for Touch ID is not listed.
When I use my Apple Watch, I can double-click. I'm sending a 40.8 MB diagnostic report by email.
1P_Dave
Moderator
7 months ago
Stephen_Chan

I'm happy that the update resolved the issue for you as well. 🙂

-Dave
Stephen_Chan
New Contributor
7 months ago
I was having the same issue. Updating my 1Password has fixed the issue for me too! Thank you :)
1P_Dave
Moderator
7 months ago
NEOSA

Welcome back! I'm happy that the issue is resolved on your end as well. 🙂

-Dave
NEOSA
New Contributor
7 months ago
1P_Dave

Back from holidays ;-)

The latest version installed (1Password for Mac 8.10.40 (81040031) fixed the issue I met.

Have a nice day.
1P_Dave
Moderator
7 months ago
NEOSA

Sounds good, the team will keep an eye out for your email. Enjoy your holidays! 🌴

kevinlee

I'm happy that updating to the latest version of 1Password has resolved the issue for you.

-Dave
kevinlee
New Contributor
7 months ago
Mine is now fine with the new version, 1Password for Mac 8.10.38.