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Forum Discussion

BjoernKW's avatar
BjoernKW
New Contributor
8 months ago

Unlocking 1Password via Touch ID on macOS doesn't work anymore

Whenever I try to unlock 1Password via Touch ID on my MacBook Pro (16", M1 Max) running macOS Sonoma I now inevitably get a "That didn't work Check your password and try again." message. I've alre...
macos
forensic's avatar
forensic
New Contributor
5 months ago

After sending in the log, I got an email from 1Password within a couple of hours. I was told that the problem was that my wireless keyboard, which had the Touch ID, was not being recognized. It was recommended that I plug the keyboard into my computer so that the keyboard could be recognized anew.

I did as recommended and the problem disappeared. I now have the option to turn on Touch ID in the 1Password security preferences. I am now using my keyboard Touch ID to open 1Password.

Thanks for the quick help!