Touch ID sensor is currently unavailable

loopless1
loopless1
Community Member
edited July 23 in Mac

Just started getting this after updating to 8.10.36 (81036049)
Touch ID definitely is available and works for all other system needs.
Seems a bit random
( I notice another discussion about this, but it is closed, so a new post)

1Password Version: 8.10.36
Extension Version: Not Provided
OS Version: 14.5
Browser: Safari

Comments

  • Dave_1P
    Dave_1P

    Hello @loopless1! 👋

    I'm sorry that you're unable to unlock 1Password using Touch ID. So that I can investigate and provide a solution, I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • loopless1
    loopless1
    Community Member

    Done!

  • loopless1
    loopless1
    Community Member

    ticket ID is TXJ-98874-574.

  • ag_tommy
    ag_tommy

    Thanks @loopless1

    It looks like Grey replied to you earlier this morning. Please continue the conversation with them via email.

    ref: TXJ-98874-574

This discussion has been closed.