Why am I being accosted with this terrible UI/UX?
![volte](https://us.v-cdn.net/5020219/uploads/userpics/158/nCZ8X5AST410N.png)
I bought 1Password 7 years ago and i'm perfectly happy with it. I have no reason or interest in "upgrading" to a subscription service. If I wanted that I wouldn't have purchased a lifetime standalone license. Stop prompting me let alone 5 times to sign in or sign up or whatever. This is annoying and dishonorable.
1Password Version: 7.9.11 (70911001) (Mac App Store)
Extension Version: 7.9.11 (From 1Password 7)
OS Version: macOS Sonoma 14
Browser: Safari
Comments
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You have the Mac App Store version downloaded and installed. It's not possible to use a license with that version. It is only able to use 1Password memberships which is why you see that message. Download and install 1Password 7 from our site. Then apply your license.
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Thanks. How do I get my license if I lost it? I can't find it in my emails anywhere.
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Thanks for the reply. You may be able to find your license using this guide: Find your 1Password for Mac license file
If that doesn't work then please send an email to
support+forum@1Password.com
with the following information:- Where and when you purchased 1Password 7 for Mac
- Which email address you used to purchase your license
- Your purchase invoice number (if you have it)
- A link to this thread: https://1password.community/discussion/147178/why-am-i-being-accosted-with-this-terrible-ui-ux
After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂
-Dave
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Thanks Dave! Here's the Support ID: #IMM-43427-265
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