No longer able to autofill to Cisco AnyConnect after update

reediculous456
reediculous456
Community Member
in Mac

After one of the recent 1Password update (or maybe it was caused by an AnyConnect update), I can no longer autofill my credentials into Cisco AnyConnect VPN. The button is still there in 1Password but when I click it nothing happens. Is anyone else having this issue? Cisco Secure Client v5.1.3.62

1Password Version: 8.10.36
Extension Version: Not Provided
OS Version: MacOS 14.2.1
Browser: Not Provided

Comments

  • Dave_1P
    Dave_1P

    Hello @reediculous456! 👋

    I'm sorry that you're unable to fill your login credentials into the Cisco AnyConnect app. Just to clarify: are all fields failing to fill? Or just the TOTP field? Our development team currently has an issue open for the latter.

    The button is still there in 1Password but when I click it nothing happens.

    By button do you mean the Autofill option in Quick Access? Does anything happen if you press Command-Backslash on your keyboard instead?

    -Dave

    ref: dev/core/core#19048

  • reediculous456
    reediculous456
    Community Member

    It’s filling the username correctly but not filling the password. Tried using quick access and the command \ shortcut

  • Dave_1P
    Dave_1P

    @reediculous456

    Thank you for answering those questions. So that I can investigate this further, please reproduce the issue one more time and then I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • reediculous456
    reediculous456
    Community Member

    Support ID: FIL-22875-458

  • Dave_1P
    Dave_1P

    @reediculous456

    Thank you for posting the Support ID, one of my colleagues will send you a reply as soon as possible via email. Please continue the conversation there. 🙂

    -Dave