Touch ID sensor is currently unavailable.

realSeven
realSeven
Community Member
in Desktop betas (Mac, Windows, and Linux)

After updating my system to macOS Sequoia 15 Beta 3 (24A5289h), I am no longer able to unlock 1Password with Touch ID. It will ask me to use Touch ID to unlock 1Password, but after I use the correct finger touch on the Touch ID sensor, it shows, "Touch ID sensor is currently unavailable. You need to sign in using your account password." However, Touch ID works well for logging in and unlocking my Mac.

First, I tried following the instructions in this thread using 1Password for Mac 8.10.36 (PRODUCTION Channel). Then, I tried updating my 1Password to 8.10.38 (BETA Channel). I also tried updating my system to macOS Sequoia 15 Beta 4 (24A5298h) today. But none of them worked.

Is this a bug? Or what should I do?

1Password Version: 8.10.38
Extension Version: Not Provided
OS Version: macOS 15 Beta 4 (24A5298h)
Browser: Not Provided

Comments

  • MatthewPackwood
    MatthewPackwood
    Community Member

    I have had issues when removing into my iMac but "once at the keyboard" it seems to be "ok"...

  • Dave_1P
    Dave_1P

    Hello @realSeven! 👋

    I'm sorry that you're unable to unlock 1Password using Touch ID. I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • Dave_1P
    Dave_1P

    @MatthewPackwood

    I'm sorry that you're running into issues when using 1Password. Just to clarify, are you unable to unlock 1Password using Touch ID? Or are you running into a different issue?

    I look forward to hearing from you.

    -Dave

  • realSeven
    realSeven
    Community Member

    My support ticket ID is FTK-98417-849.

  • Dave_1P
    Dave_1P

    @realSeven

    Thank you for posting the Support ID. Please continue the conversation with my colleagues over email. 🙂

    -Dave

    ref: FTK-98417-849

  • misko
    misko
    Community Member
    edited August 26

    I had the same issue, trying to unlock with touch ID, using external keyboard I got "Touch ID sensor is currently unavailable. You need to sign in using your account password." message.

    Upgraded 1Password from version 8.10.40 on macOS Sonoma 14.6.1 to beta 8.20.44, touch ID unlock issue is resolved and it works.

  • Dave_1P
    Dave_1P

    @misko

    I'm happy that updating 1Password resolved the issue. 🙂

    -Dave