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David72's avatar
David72
New Contributor
2 years ago

I don't want to unlock with watch — but I can't turn this off

Hello all. 1Password began acting erratically a week or so ago. When I open the desktop app on my Mac, it asks me to authenticate with TouchID. After I do that, now it asks me to double-click the button on my watch as well. It has never requested this before. I want to just use TouchID, but I can't turn off the Watch option.

Here is the dialogue box I see:

Here are the security settings, which show the Watch option is turned off:

Troubleshooting steps I've taken:
* Redownloaded and reinstalled the desktop app from the 1Password website (also the extensions)
* Removed the version I downloaded from the 1Password website and installed the version from the App Store.

I'd be grateful for any advice!

1Password Version: 1Password for Mac 8.10.36 (81036049)
Extension Version: Not Provided
OS Version: Sonoma 14.5
Browser: Not Provided

ios

3 Replies

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hi David72

    I can see your message is with the right team, and you should get a reply soon. I'll close this thread to prevent duplicate work.

  • David72's avatar
    David72
    New Contributor
    2 years ago

    Thanks for your help! Here's my support ID number: WPB-33469-456.

    Let me know if there's something else I can do (like provide a screen recording).

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    2 years ago

    David72

    This sounds like a bug I saw mentioned. Could I trouble you to submit a diagnostic report to help confirm the situation?

    1. Open 1Password.
    2. Press Command and comma (Control and comma on Windows). The 1Password Preferences/Settings will open.
    3. Select Advanced.
    4. Select Send Diagnostics.
    5. Select Reveal to locate the report in your Downloads folder.

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!