I don't want to unlock with watch — but I can't turn this off
Hello all. 1Password began acting erratically a week or so ago. When I open the desktop app on my Mac, it asks me to authenticate with TouchID. After I do that, now it asks me to double-click the button on my watch as well. It has never requested this before. I want to just use TouchID, but I can't turn off the Watch option.
Here is the dialogue box I see:
Here are the security settings, which show the Watch option is turned off:
Troubleshooting steps I've taken:
- Redownloaded and reinstalled the desktop app from the 1Password website (also the extensions)
- Removed the version I downloaded from the 1Password website and installed the version from the App Store.
I'd be grateful for any advice!
1Password Version: 1Password for Mac 8.10.36 (81036049)
Extension Version: Not Provided
OS Version: Sonoma 14.5
Browser: Not Provided
Comments
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This sounds like a bug I saw mentioned. Could I trouble you to submit a diagnostic report to help confirm the situation?
- Open 1Password.
- Press Command and comma (Control and comma on Windows). The 1Password Preferences/Settings will open.
- Select Advanced.
- Select Send Diagnostics.
- Select Reveal to locate the report in your Downloads folder.
Attach the diagnostics to an email message addressed to
support+forum@1password.com.- Your forum username:
David72 A link to this thread:
https://1password.community/discussion/147271/i-dont-want-to-unlock-with-watch-but-i-cant-turn-this-off#latestPlease do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
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Thanks for your help! Here's my support ID number: WPB-33469-456.
Let me know if there's something else I can do (like provide a screen recording).
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