The 1Password for Windows installer does not install on Windows 11Pro on my Lenovo ThinkPad P16V
I have attempted to install 1Password 8 on my new Lenovo ThinkPad P16V with Windows 11 pro. It does not install. I saw other posts on this forum stating to start in safe mode with networking enabled. I have been able to restart in that mode after encountering errors with starting in SafeMode with only a PIN created to login to Windows 11, which is known problem. I added alternative means to login and was able to get to the c: prompt. I have no idea what to do after that to install the .exe file. Any help would be appreciated.
1Password Version: 8.10.36
Extension Version: 2.26.1
OS Version: Windows 11Pro
Browser: Chrome
Comments
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Hello @KDESROC! 👋
I'm sorry that you're running into trouble when installing 1Password for Windows on your ThinkPad. Can you tell me a little more about what you're seeing when the installation fails?
For example, do you see an error message? Or does the installer just close without any errors?
I look forward to hearing from you.
-Dave
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Hi @KDESROC! Could you email in to
support+forum@1password.comwith some logs from 1Password's installation directory so we can look into this further?- Open the Start Menu, paste this code into the search field, and press Enter:
%LOCALAPPDATA%\1Password - Once you've navigated to this location, right-click the Logs folder, click Copy, and paste a copy of that folder onto your desktop.
- Right-click the folder on your desktop, click Send To, then Zipped folder.
- Attach this to your email to support.
With your email please include:
- A link to this thread: https://1password.community/discussion/147300/the-1password-for-windows-installer-does-not-install-on-windows-11pro-on-my-lenovo-thinkpad-p16v#latest
- Your forum username:
KDESROC
Once you get a response with a Support ID, please post that number here so we can connect the dots. Thanks!
0 - Open the Start Menu, paste this code into the search field, and press Enter:
