Apple Watch unlock not working

System
System
edited August 2 in Mac
This discussion was created from comments split from: Apple Watch unlocks my Mac but not 1Password.

Comments

  • rellek
    rellek
    Community Member

    Hello,

    do you guys need another bug report or would it be fine to just sit it out for the time being? ;–)

    Asking because I'm also affected, both the stable (.36) and Dev-Version (.38-46)

    Thank you

  • Dave_1P
    Dave_1P

    Hello @rellek! 👋

    I'm sorry that Apple Watch unlock isn't working for 1Password on your Mac. Our developers likely don't need another diagnostics report for their investigation, however sending a diagnostics report in will allow our support to identify the specific situation that you're running into and possibly provide you with a workaround. You can find instructions here:

    I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • rellek
    rellek
    Community Member

    Hi @Dave_1P

    Thank you! I initially did not submit yet another report for that exact reason. But now I switched to Nightly builds and read around the forum a little bit and this made me think that my issue could be unrelated. So I did send a report now with a little explanation and the debug file of course.

    BitBot gave me this ticket ID: ECY-25394-383

  • Dave_1P
    Dave_1P

    @rellek

    Thank you for sending in the diagnostics report. I see that my colleague is working on a reply as we speak, keep an eye on your inbox and continue the conversation there.

    To prevent duplication of efforts, I'll close this thread.

    -Dave

    ref: ECY-25394-383

This discussion has been closed.