TouchID on mac stopped working

eastwest

I'm sorry that you're running into the same issue. I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/715584/#Comment_715584
• Your forum username: Eastwest
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

I have been having this problem toofor a couple of weeks. But I have only one fingerprint registered. 1Password for Mac 8.10.36, 81036049, on PRODUCTION channel.

I am having the same problem.

Hello bbharat! 👋

I'm sorry that Touch ID has stopped working with 1Password on your Mac. So that I can advise further on the specific situation that you're running into, I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/147373/touchid-on-mac-stopped-working
• Your forum username: bbharat
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave