TouchID on mac stopped working

bbharat
bbharat
Community Member
in Mac

touchID on mac stopped working after adding a fingerprint. tried everything on prior threads like this one - https://1password.community/discussion/135021/touch-id-on-macbook-pro-not-working-after-upgrade-for-1p7-to-1p8

Still no luck. deleted fingerprints and readded them. No problems unlocking mac with touchid. Even tried resetting one password. Please help.

1Password Version: 8.10.36
Extension Version: 2.26.1
OS Version: sonoma 14.5
Browser: chrome, firefox

Comments

  • Dave_1P
    Dave_1P

    Hello @bbharat! 👋

    I'm sorry that Touch ID has stopped working with 1Password on your Mac. So that I can advise further on the specific situation that you're running into, I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • eastwest
    eastwest
    Community Member

    I am having the same problem.

  • eastwest
    eastwest
    Community Member

    I have been having this problem toofor a couple of weeks. But I have only one fingerprint registered. 1Password for Mac 8.10.36, 81036049, on PRODUCTION channel.

  • Dave_1P
    Dave_1P

    @eastwest

    I'm sorry that you're running into the same issue. I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave