Apple Watch unlock isn't working

System
System
edited July 31 in Mac
This discussion was created from comments split from: Apple Watch unlocks my Mac but not 1Password.

Comments

  • serbans
    serbans
    Community Member
    edited July 17

    Hia all,

    same here, have 2 Macs, both Intel with Sonoma 14.5.
    Macbook with touchID, works to unlock with watch, Macmini 2020 without touchID does not work anymore, (used to work without a hitch before) since a couple of days.
    Both on 1PW 8.10.36.
    Cleaned up the installation, rebooted, reinstalled the app, no luck. Tried the recommended steps at the top of the threat, without luck either.
    Needless to say that machine and watch were rebooted several times.

  • criss
    criss
    Community Member

    I have been having this issue with the latest version of 1Password for Mac 8.10.36 running on an iMac Pro with Sonoma 14.5. Every time I come back to my computer after the computer has been locked, 1Password is requiring me to enter my account password for both the browser extension and the 1Password app every time I enter a new session on my Mac (multiple times a day). I get the message: You need to enter your account password before you can use Apple watch unlock. I have an Apple Watch Series 9 running WatchOS 10.5.

    I followed the steps earlier in this post and I the issue still persists.

  • Chromejob
    Chromejob
    Community Member

    I'm having this same problem. Both my Mac Mini and Macbook Air (running latest Sonoma; Watch running latest watchOS version) unlock fine with Watch. Latest version of 1Password 8.10.36 for macOS (81036049).

    I've done the long procedure of disabling "Unlock with Apple Watch" both in 1Password and macOS, and can try again, but I'd like to hear about a root cause. On my MBA I can easily use the TouchID button to authenticate, but do not have a Magic Keyboard on my Mini (I use a Logitech MX Series keyboard instead); I don't have to, the Mini unlocks instantly with my Watch on my wrist.

  • Dave_1P
    Dave_1P

    Hello @serbans, @criss, and @Chromejob! 👋

    I'm sorry that Apple Watch unlock isn't working to unlock 1Password on your Mac. It sounds like you might be running into an issue that our developers are investigating. So that I can confirm this, and offer any temporary workarounds that might exist for your specific situation, I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

    ref: dev/core/core#30517

  • Chromejob
    Chromejob
    Community Member

    Done: VPR-84936-788. Hope it helps. I can do so on my Mac Mini which may still be exhibiting the issue; let me know if the diagnostic report from that system will help.

    Thanks, Dave!

  • criss
    criss
    Community Member
    edited July 17

    @Dave_1P I have sent my diagnostic report in via email. My support ticket ID is ABD-94391-848

  • Dave_1P
    Dave_1P

    @Chromejob and @criss

    Thank you both for posting the Support IDs! My colleagues will review your diagnostics reports and send you a reply via email as soon as possible. Keep an eye on your inbox and please continue the conversation there. 🙂

    -Dave

    ref: VPR-84936-788
    ref: ABD-94391-848

  • hgws
    hgws
    Community Member

    Hello, I've been having the same issue. Mac Mini M2 Pro with Sonoma 14.5 and 1Password for Mac 8.10.38 (81038013). My Apple Watch 3 (running WatchOS 8.8.1) is long in the tooth but still works for unlocking my Mac, unlocking Safari etc. Just not 1Password in recent times.

    I submitted my diagnostic reports, ticket ID is GWP-58637-881

    Thank you!

  • ag_tommy
    ag_tommy

    Thanks @hgws

    ref: GWP-58637-881

  • Experiments
    Experiments
    Community Member
    edited July 23

    Same problem for me...I've sent the diag report as suggested...Your support ticket ID is ALR-12195-938

  • ag_tommy
    ag_tommy
    edited July 23

    Thanks @Experiments It looks as if my colleague Grey has already gotten back to you. Please continue the conversation with them.

    ref: ALR-12195-938

  • zepfhyr
    zepfhyr
    Community Member

    Just in case you need an extra data point, I submitted a diagnostics report, as well. Support ticket ID is YLV-42276-974.

  • Dave_1P
    Dave_1P

    @zepfhyr

    Thank you, one of my colleagues will send you a reply via email soon. Please continue the conversation there.

    -Dave

    ref: YLV-42276-974

  • log24
    log24
    Community Member

    This is continuing to affect me as well, so I have sent in a diagnostics report. Support ticket ID is DAQ-61514-841

    -Jon

  • Dave_1P
    Dave_1P
    edited July 31

    @log24

    Thank you for posting the Support ID. One of my colleagues will send you another reply soon.

    To prevent duplication of efforts, I'll close this thread.

    -Dave

    ref: DAQ-61514-841

This discussion has been closed.