1password remembers my website, but presents the wrong username cards to select from.
I have opened my website in different browsers and from different computers, but the same result. my android phone does not have the issue. website: churchofjesuschrist.org
I've narrowed down the problem. At the login page, there is an icon on the top right to change/select the language. If I change the language to anything other than English, the correct user login names are presented to choose from. If I change back to English, I have 2 erroneous usernames to choose from.
1Password Version: 8.10.39
Extension Version: 2.27.1
OS Version: windows 11
Browser: brave, edge, chrome
Comments
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Hello @dadudadn! 👋
Thank you for the reporting the issue. I can confirm that we've reproduced the same issue on our end and that an issue has been filed with our development team. Hopefully the issue is fixed in a future update soon.
In the meantime, you can drag and drop, or copy and paste, your username from the 1Password pop-up in your browser's toolbar: Copy and fill passwords into apps that don't work with 1Password
I'm sorry for the inconvenience.
-Dave
ref: dev/core/core#28159
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Thank you for your patience. Our development team has made improvements to how 1Password handles the login fields on
churchofjesuschrist.org. Please update to 8.10.48:If you still see the issue with 8.10.48 then let me know.
-Dave
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Great news!
Upon opening my browser(brave and edge) and clicking to sign-in, I was presented with the account(s) expected. NICE! My Password auto entered and was successful too, BUT, on the 2factor auth (Enter the temporary code generated in your Google Authenticator app screen) it repeatedly entered my password instead of the otp code found/setup in 1password-- of course I could manually drag and drop or copy/paste the code and it was fine but to be clear, the 1password ext for chrome based browsers fails to see the code screen for authentication and mistakes it for the password screen.0 -
I have tried to disable and re-enable MFA, but it didn't help. 1p still works on my android phone perfectly
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Oh and BTW, when the user enters the code, 1password will ask if you want to update the account password-- which if you do, the password becomes the OTP code just entered. Thankfully there is password history!
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@Dave_1P I just thought I'd re-post, to be sure you saw my reply... The fix above in v8.10.48 fixes the issue recognizing my account, but when presented with the 2FA code, 1P see's it as the password field and will enter the password if clicked. I drag and drop for now until that piece is fixed. THANKS in advance!
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Thank you for bumping the thread. I'm sorry that 1Password isn't correctly filling the one-time password field. So that we can get this fixed, could you please send the page structure of the webpage in question to our support team? Follow these steps:
- Open the website in question until you can see the one-time password field that you're referring to.
- Right-click on the page and click "1Password - Password Manager" > Help > Collect Page Structure.
Attach the resulting JSON file to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/147597/1password-remembers-my-website-but-presents-the-wrong-username-cards-to-select-from
- Your forum username: dadudadn
- A link to the affected webpage.
- Please do not post the file here on the forum.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
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Thank you for providing that information. I see that we've received your email but it was misrouted to the wrong team. I've moved it to the correct team and one of my colleagues will review the page structure that you've submitted and get back to you with another reply via email as soon as possible.
Since we have an ongoing conversation via email, I'll close this thread.
-Dave
ref: LYF-74671-157
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