Earthlink's new MyAccount Portal doesn't get OTP from 1Password

DavidB
DavidB
Community Member
edited August 10 in 1Password in the Browser

With Earthlink's new MyAccount Portal, when I reach the "Enter Verification Code:
Please enter the code from the Authentication app" page and click in the Verification Code window, the OTP from 1Password is not automatically entered as previously.

Instead, I have to copy the OTP from 1Password Desktop and paste it manually.

Any way to fix this?

Thank you,

David

EDIT: P.S. Not sure if it's related, but if I log in using my phone number (SMS message), when I click the code that pops up it is automatically entered, but in the last box, instead of the sixth number, it enters the entire code. Again I can enter the number manually, but is there a way to fix this?

1Password Version: 8.10.39
Extension Version: 2.27.1
OS Version: macOS Sonoma 14.6.1
Browser: Safari

Comments

  • Dave_1P
    Dave_1P

    Hello @DavidB! 👋

    I'm sorry that 1Password isn't filling your one-time password into Earthlink's website. So that we can get this fixed, could you please send the page structure of the webpage in question to our support team? Follow these steps:

    1. Open the website in question until you can see the one-time password field that you're referring to.
    2. Right-click on the page and click "1Password - Password Manager" > Help > Collect Page Structure.

    Attach the resulting JSON file to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • DavidB
    DavidB
    Community Member

    Hi Dave_1P,

    My Support ID number is TXP-85321-675.

    Thank you for your help.

    David

  • Dave_1P
    Dave_1P

    @DavidB

    Thank you for posting the Support ID, one of my colleagues will send you a reply via email as soon as possible. Please continue the conversation there.

    -Dave

    ref: TXP-85321-675