two factor login on Server with plesk is not working

drmcp
drmcp
Community Member
edited August 12 in 1Password in the Browser

instead of filling in all six digits of the OTP the extensions only fills in the last three digits

I hope this is a well known issue. But if you need, I can provide you with a test account on my server.

Regards, Dirk

1Password Version: 8.10.39
Extension Version: 2.27.1
OS Version: macOS 13.6.9
Browser: Safari

Comments

  • didjee
    didjee
    Community Member

    I have the same problem since 1Password version 8.10.38. Every time only the last 3 digits of the verification code are filled in.

  • Dave_1P
    Dave_1P

    Hello @drmcp and @didjee! 👋

    I'm sorry that 1Password isn't correctly filling the one-time password on your Plesk server. So that we can get this fixed, could you please send the page structure of the pagein question to our support team? Follow these steps:

    1. Open the website in question until you can see the one-time password field that you're referring to.
    2. Right-click on the page and click "1Password - Password Manager" > Help > Collect Page Structure.

    Attach the resulting JSON file to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • drmcp
    drmcp
    Community Member

    Support ID number: JGP-88657-485

  • ag_tommy
    ag_tommy

    @drmcp

    Thanks the information you submitted. It is here and with the correct team. Someone will be with you as soon as possible.

    ref: JGP-88657-485

  • didjee
    didjee
    Community Member

    Support ticket ID: IAH-47555-464.

  • Dave_1P
    Dave_1P

    @didjee

    Thank you for posting the Support ID. I see that my colleagues have sent you a response and filed an internal work item with our development team. 🙂

    -Dave

    ref: dev/core/core#32157