1P is Not Responding/Will Not Fill

BenBob
BenBob
Community Member
edited August 14 in 1Password in the Browser

1P will not fill in credentials in all websites - must copy and paste. Worked fine yesterday.
See screen shot.

1Password Version: 8.10.4
Extension Version: 2.27.1
OS Version: macOS 14.6.1
Browser: Safari

Comments

  • Dave_1P
    Dave_1P
    edited August 14

    Hello @BenBob! 👋

    I'm sorry to hear that 1Password isn't working properly with your browser. Thank you for posting the screenshot. It looks like communication between the 1Password extension in your browser and the 1Password for Mac app has broken down. To fix this please do the following:

    1. Close all open web browsers.
    2. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
    3. Double-click on 1Password from your Mac's Applications folder.
    4. Open your web browser.

    Let me know if that fixes the issue. I look forward to hearing from you. 🙂

    -Dave

  • BenBob
    BenBob
    Community Member

    Thank you Dave, that fixed it! Very strange!

    On a separate subject - why are there 2 1P apps showing in my application folder? One for 1P with Safari and one just generic? Screen shot attached.

  • Dave_1P
    Dave_1P

    @BenBob

    Thanks for the question. That looks normal to me. 1Password for Safari.app is the web extension for Safari. Modern Safari web extensions will appear in your Mac's Applications folder when you install them.

    1Password.app is the desktop app. Let me know if you have any questions. 🙂

    -Dave

  • BenBob
    BenBob
    Community Member

    Thanks Dave!

  • Dave_1P
    Dave_1P

    I'm happy to help! 🙂

    -Dave