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Sageit's avatar
Sageit
New Contributor
7 months ago

Touch ID not working on Mac

Touch ID stopped working recently. I have tried:

  1. Completely turn off your Mac and then turn it on
  2. Open and unlock 1Password for Mac
  3. Choose Apple menu  > System Settings, then click Touch ID
  4. Turn off all of the features, then turn all of them back on again
  5. Go back to 1Password and choose 1Password > Settings from the menu bar
  6. Click the Security icon, then turn off "Touch ID" and turn it back on again
  7. Lock 1Password by choosing 1Password > Lock 1Password
  8. Now try unlocking 1Password using Touch ID

No joy.
Under security in One Password App, Touch ID is greyed out. Though I can use it to open my screen. So, it just appears to be in One Password.
Any help would be appreciated.


1Password Version: 8.10.40
Extension Version: 2.27.1
OS Version: Mac OS 14.5 (23F79)
Browser: Chrome, Firefox, Safari

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