Backup failes

torotto

I get a repeated message on screen that says "The 1Password Database could not be backed up. The operation couldn’t be completed. (NSFileHandleOperationException error 1.) " How do I fix this?

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1Password Version: 7.9.11
Extension Version: Not Provided
OS Version: MacOS 14.5
Browser: Not Provided

ag_tommy

@torotto

I'd like to ask you to create a diagnostics report from your device:

Sending Diagnostics Reports

Attach the diagnostics to an email message addressed to support+forum@1password.com.

• Your forum username: torotto

• A link to this thread: https://1password.community/discussion/147733/backup-failes#latest

• Please do not post your diagnostic report to the forum. This is for your privacy and security. The report will be in zip format. (1Password 7 and earlier)

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

torotto

I did not recieve any number.

Dave_1P

@torotto

I've located your message and I see that you're currently in conversation with Tommy, please continue that conversation over email.

To prevent duplication of efforts, I'll close this thread.

-Dave

ref: PJC-25524-894