1password crash after long idle time

bedilbek
bedilbek
Community Member
in Linux

It's been a month and it's really frustrating!

I have been using 1password at least for 2 years on linux ubuntu on the same environment without any issues, and I thought how wonderful one tech company can have such an amazing product. However, it all started around 1 month ago, when I see 1password crash periodically after long idle times of no use. I don't remember what kind of the OS configuration change I have made, but I know that I did some tinkering on the OS configuration, and after that 1password started crashing, I have been continuously sending crash reports, however today I decided to share it after no update from the team about any bugfix realeases recently.

I have been using 1password 8.10.36 before moving to BETA. but issue didn't disappear.
So the 2 possible scenarios where I am getting crash:
1. After OS initialization when I want to access 1password for the first time with a keyboard shortcut or from Chrome extension, it crashes
2. I don't use 1password for several hours and then again want to initialize 1password with a keyboard shortcut or from Chrome extension and again it crashes.

As it is my first time, I don't know which log file to share as it may contain credentials, so I can share anything as long as it doesn't contain anything sensitive to me.

1Password Version: 8.10.38-59.BETA
Extension Version: 2.27.1
OS Version: Ubuntu 22.04.4 LTS Jammy Jellyfish 6.5.0-45-generi
Browser: Version 127.0.6533.88 (Official Build) (64-bit)

Comments

  • bedilbek
    bedilbek
    Community Member
     
    INFO  2024-08-17T07:55:19.751+00:00 ThreadId(9) [1P:foundation/op-log/src/lib.rs:638] Removed 2 old log files
INFO  2024-08-17T07:55:19.758+00:00 ThreadId(9) [client:typescript] Client starting.
ERROR 2024-08-17T07:55:24.875+00:00 tokio-runtime-worker(ThreadId(1)) [1P:ffi/op-core-node/src/lib.rs:65] Attempted to notify uninitialized App
INFO  2024-08-17T07:55:50.635+00:00 ThreadId(9) [1P:op-crash-reporting/src/lib.rs:248] sending crash reports
INFO  2024-08-17T07:55:51.496+00:00 ThreadId(9) [1P:op-crash-reporting/src/lib.rs:275] Crash report and Minidump successfully sent
INFO  2024-08-17T07:55:51.516+00:00 ThreadId(9) [1P:op-crash-reporting/src/crash_handler.rs:276] Started crash handler thread
INFO  2024-08-17T07:55:51.517+00:00 ThreadId(9) [1P:op-localization/src/lib.rs:232] system locale detected as 'en-US'
INFO  2024-08-17T07:55:51.517+00:00 ThreadId(9) [1P:op-localization/src/lib.rs:258] selected translations for EN_US based on detected locale en-US
INFO  2024-08-17T07:55:51.518+00:00 ThreadId(9) [status:app/op-app/src/app.rs:622] App::new(1Password for Linux/81038059 (EN_US), /home/<redacted-username>/.config/1Password)
INFO  2024-08-17T07:55:51.563+00:00 ThreadId(9) [1P:data/op-db/src/common/mod.rs:120] Core DB Table Integrity Check Succeeded
INFO  2024-08-17T07:55:51.564+00:00 ThreadId(9) [1P:data/op-db/src/common/mod.rs:134] Core DB Integrity Check Succeeded
INFO  2024-08-17T07:55:51.564+00:00 ThreadId(9) [1P:data/op-db/src/core_db/db.rs:169] Starting Core DB at version: 32
INFO  2024-08-17T07:55:51.589+00:00 ThreadId(9) [1P:data/op-db/src/common/mod.rs:120] Resources DB Table Integrity Check Succeeded
INFO  2024-08-17T07:55:51.590+00:00 ThreadId(9) [1P:data/op-db/src/common/mod.rs:134] Resources DB Integrity Check Succeeded
INFO  2024-08-17T07:55:51.590+00:00 ThreadId(9) [1P:data/op-db/src/resources_db/db.rs:134] Starting Resources DB at version: 1
INFO  2024-08-17T07:55:51.596+00:00 ThreadId(9) [1P:ssh/op-ssh-config/src/lib.rs:324] agent not configured
INFO  2024-08-17T07:55:51.600+00:00 ThreadId(9) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/<redacted-username>/.config/google-chrome/NativeMessagingHosts/com.1password.1password.json
INFO  2024-08-17T07:55:51.600+00:00 ThreadId(9) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/<redacted-username>/.config/google-chrome-beta/NativeMessagingHosts/com.1password.1password.json
INFO  2024-08-17T07:55:51.601+00:00 ThreadId(9) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/<redacted-username>/.config/google-chrome-unstable/NativeMessagingHosts/com.1password.1password.json
INFO  2024-08-17T07:55:51.601+00:00 ThreadId(9) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/<redacted-username>/.config/chromium/NativeMessagingHosts/com.1password.1password.json
INFO  2024-08-17T07:55:51.601+00:00 ThreadId(9) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/<redacted-username>/.config/microsoft-edge-dev/NativeMessagingHosts/com.1password.1password.json
INFO  2024-08-17T07:55:51.602+00:00 ThreadId(9) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/<redacted-username>/.config/BraveSoftware/Brave-Browser/NativeMessagingHosts/com.1password.1password.json
INFO  2024-08-17T07:55:51.602+00:00 ThreadId(9) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/<redacted-username>/.config/vivaldi/NativeMessagingHosts/com.1password.1password.json
INFO  2024-08-17T07:55:51.602+00:00 ThreadId(9) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/<redacted-username>/.config/vivaldi-snapshot/NativeMessagingHosts/com.1password.1password.json
INFO  2024-08-17T07:55:51.602+00:00 ThreadId(9) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/<redacted-username>/.mozilla/native-messaging-hosts/com.1password.1password.json
INFO  2024-08-17T07:55:51.602+00:00 ThreadId(9) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:83] Successfully installed all native messaging manifests.
INFO  2024-08-17T07:55:51.612+00:00 tokio-runtime-worker(ThreadId(1)) [1P:native-messaging/op-native-core-integration/src/lib.rs:332] Starting IPC listener on 1Password-BrowserSupport
ERROR 2024-08-17T07:55:51.613+00:00 ThreadId(9) [1P:ffi/op-core-node/src/lib.rs:417] Io(Os { code: 2, kind: NotFound, message: "No such file or directory" })
INFO  2024-08-17T07:55:51.613+00:00 tokio-runtime-worker(ThreadId(2)) [1P:native-messaging/op-native-core-integration/src/lib.rs:344] Active native core integration is awaiting messages
INFO  2024-08-17T07:55:51.617+00:00 tokio-runtime-worker(ThreadId(6)) [1P:ssh/op-agent-controller/src/lib.rs:523] Starting filesystem watcher for SSH agent configuration directories...
ERROR 2024-08-17T07:55:51.618+00:00 tokio-runtime-worker(ThreadId(6)) [1P:/builds/dev/core/core/ssh/op-agent-controller/src/lib.rs:524] Io(Os { code: 2, kind: NotFound, message: "No such file or directory" })
INFO  2024-08-17T07:56:18.512+00:00 tokio-runtime-worker(ThreadId(8)) [1P:native-messaging/op-native-core-integration/src/lib.rs:369] Extension connecting.
INFO  2024-08-17T07:56:18.512+00:00 tokio-runtime-worker(ThreadId(8)) [1P:native-messaging/op-native-core-integration/src/lib.rs:371] Extension connection accepted.
INFO  2024-08-17T08:08:29.041+00:00 tokio-runtime-worker(ThreadId(8)) [1P:app/op-app/src/app/backend/lock_screen.rs:89] System unlock is enabled: true
  • bedilbek
    bedilbek
    Community Member

    As long as I remember crash window appeared somewhere around 2024-08-17T07:55:24.875+00:00 this time

  • Dave_1P
    Dave_1P

    Hello @bedilbek! 👋

    I'm sorry that 1Password for Linux is crashing on your system. I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Linux)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave