Autofill with Captcha Issues

Cyclobob
Cyclobob
Community Member
edited August 21 in 1Password in the Browser

Autofill is great when there is no Captcha, but I am trying to login to a site that requires an "I'm not a Robot" checkbox and Autofill submits the form before I can click the Captcha box. I just want my username and password filled. I do NOT want the auto enter feature. How is it disabled??? Previous releases worked fine.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Comments

  • Cyclobob
    Cyclobob
    Community Member

    I submitted a similar request before i found this post. I have turned off "Don't sign in Automatically" but it still doesn't work with Arc Browser. Sometimes it works with Safari, but it's not reliable. At this point 1Password is becoming unusable on many of my sites. It's also an issue with sites where I use 2FA. Don't you test these things before release??

  • Dave_1P
    Dave_1P

    Hello @Cyclobob! 👋

    I'm sorry that you're running into autosubmit issues when filling a login. I've merged your comments together to keep the conversation in one place.

    You posted in the Android category but you also mentioned Safari in your second comment. Can you clarify which device you're running into this issue on? Is it an Android device? A Mac? Something else? Is there a specific website where you're running into this issue consistently? Or is it random?

    Once I learn more I can advise further. 🙂

    -Dave

  • Cyclobob
    Cyclobob
    Community Member

    I am using a Mac and iOS. I see the issue on wordpress sites using 2FA and on a variety of sites using Captcha tick boxes. I can PM video links if you wish (just sensitive about logon usernames.)

  • Dave_1P
    Dave_1P

    @Cyclobob

    Thank you for clarifying. Let's start by focusing on the issues on the Mac and then I can help with the iOS issues as well once those are resolved. Can you follow these steps to completely turn off autosubmit for 1Password in the browser:

    1. Open your browser.
    2. Right-click on the 1Password icon in your browser's toolbar and click Settings.
    3. Click Autofill & save.
    4. Turn off "Sign in automatically after autofill".
    5. Repeat these steps in every browser on your Mac. This setting doesn't sync between browsers.

    Then turn off autosubmit for the Universal Autofill as well:

    1. Open and unlock the 1Password for Mac desktop app.
    2. Click on 1Password next to the  in the menu bar.
    3. Click Settings.
    4. Click General.
    5. Turn off "Submit automatically with Universal Autofill".

    Then try to reproduce the issue in a browser on your Mac. If you still see the issue then can you post the address of one of the websites where you're running into the issue? Don't post your username or password, just the website address.

    -Dave

  • Cyclobob
    Cyclobob
    Community Member
    edited August 21

    I have disabled autofill in 1Password Settings and in the browser. I still have issues. If I login manually all works OK. If I use 1Password to fill in any of the fields the form resets before I can submit. Can send a video if required. I am using Arc Browser if that helps.

  • Dave_1P
    Dave_1P

    @Cyclobob

    I'm sorry that you're still seeing an issue. You mentioned having a video recording, can you send an email to support+forum@1Password.com and include the following:

    After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and send you a secure upload link for your video recording.

    -Dave