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pakman's avatar
pakman
New Contributor
7 months ago

Cannot enable TouchID on 1Password Mac 8.10.40

I cannot click the TouchID check box on the security tab of 1Password any more.

1Password Version: 8.10.40
Extension Version: Not Provided
OS Version: 14.6.1
Browser: Arc

macos
  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    6 months ago

    It's my pleasure. Since the issue is resolved I'll close this thread but feel free to open a new thread if you run into any other issues in the future. 🙂

    -Dave

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    6 months ago

    Hello pakman! 👋

    I'm sorry that you're unable to turn on Touch ID unlock for 1Password on your Mac. It sounds like you're running into an issue that our developers are aware of and are working on a fix for. Can you try the following steps:

    1. Right-click on the 1Password icon in your menubar and click Quit.
    2. Click the Finder icon in the Dock.
    3. From the menu bar, choose Go > Go to Folder.
    4. Copy and paste the following, then press Return:
    • ~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/Data/settings
    1. Right-click on settings.json and choose Open With > TextEdit.
    2. Remove all of the following lines, if you see them:
    • "security.authenticatedUnlock.appleTouchId": true,
    • "security.authenticatedUnlock.appleWatchUnlock": true,
    1. Save settings.json and close TextEdit.
    2. Open and unlock 1Password for Mac from your Applications folder using your account password.
    3. Click on 1Password next to the  in the menu bar.
    4. Click Settings.
    5. Click Security.
    6. Turn Touch ID / Apple Watch unlock back on.

    If that doesn't work then please let me know and I can help further.

    -Dave

    ref: dev/core/core#31979