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deleted app from iPhone now can't get access to the details I had saved

murdo
murdo
Community Member
edited August 26 in 1Password 3 – 7 for Mac

hi,
I had a standalone vault app on my iPhone which was deleted in error. I do not have an account so cannot log back in using that method.
I did not sync the details on the app so don't seem to be able to avail of the iCloud or Dropbox method of accessing the app.
I don't know what WLAN server is and when I click it nothing happens anyway.
I still have the version of the app on an iPad , is there anyway I can use this to help me get back into the app on the phone or do I have to make an account?
Thanks in advance

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: iOS 17.6.1.
Browser: safari

Comments

  • murdo
    murdo
    Community Member

    Hi, I have had 1password on iPhone and iPad for years.1password7 I think .
    By mistake I deleted the app off my iPhone today and now when I go to log back in I have 3 options
    1. scan a setup code, this recommends signing into another device and getting the code there but when I open the app on iPad there is no code.
    2. Sign in on 1password .com, This also suggests opening on another device and getting my sign in address, email address and secret key but again none of those details are on the app on the iPad.
    3. enter account details, this requires secret key which i can't find .
    I also don't have an emergency kit, at least I cannot find any of the above info.
    Can anyone help advise my how to get access to the app on the iPhone again.
    Thanks in advance

    1Password Version: Not Provided
    Extension Version: Not Provided
    OS Version: Not Provided
    Browser: Not Provided

  • murdo
    murdo
    Community Member

    Hi, I have a one off purchase version of 1Password on iPhone and iPad.
    I deleted the app from the phone in error and now cannot get back into the app as I don’t have an account, a secret key or an emergency kit.
    I know that I have lost all the data but can anyone help me get into the app again?
    Thank you

  • murdo
    murdo
    Community Member

    Hi,
    I had a version of 1password that was a standalone vault which I deleted from my phone.
    When I reinstalled the app the only way to log in is with account details, secret key or emergency kit none of which I have.
    I still have the original version of the app on my iPad but it is not synced .
    Can anyone help me get access on my phone again?
    Thank you .

    1Password Version: Not Provided
    Extension Version: Not Provided
    OS Version: iOS 17.6.1
    Browser: safari

  • Dave_1P
    Dave_1P

    Hello @murdo! 👋

    Thank you for reaching out. Legacy standalone vaults, and older versions of 1Password, are no longer supported or being updated. The best path forward would be to migrate your items to a 1Password membership and 1Password 8. Migrating will ensure that you're running the latest version of 1Password, enjoy increased security, and automatic online backup to be protected in circumstances like this.

    I recommend sending an email to support+forum@1Password.com so that our support team can take a closer look at your situation and advise further directly. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

    -Dave

  • murdo
    murdo
    Community Member

    Thanks so much for your reply , I have been in contact with customer support and they have been very helpful. I will set up membership and migrate as you've suggested. thanks again for taking the time to reply

  • ag_tommy
    ag_tommy

    On behalf of Dave, you're welcome.