Fingerprint reader does not work on Motorola Razr 50
I have setup 1pass app on my device including fingerprint reader. Every time I try to open the app it asks me about password. I tried to follow the multiple guides online but in my version i cannot even reset the biometrics. They just are 3 icons (password, biometric and device) on the top of the screen and i can switch between them but nothing to say disable/enable or anything. I feel super stupid and quite frankly helpless. Any ideas?
1Password Version: 8.10.38
Extension Version: Not Provided
OS Version: Android 14
Browser: Not Provided
Comments
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Hello @adamosMK! 👋
I'm sorry that biometric unlock isn't working with 1Password on your Android device. As a first step, please update to the latest version of 1Password for Android: How to keep 1Password up to date
If that still doesn't work then I'd like to ask you to create a diagnostics report from your Android device:
Sending Diagnostics Reports (Android)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/148012/fingerprint-reader-does-not-work-on-motorola-razr-50#latest
- Your forum username:
adamosMK - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
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