1Password locks when my computer sleeps

mapacole
mapacole
Community Member
in Windows

Windows 10. This is new behavior in the last few weeks. The settings say to not lock when the computer sleeps, but 1Password locks anyway.

1Password Version: 8.10.40
Extension Version: 2.27.1
OS Version: Win 10
Browser: Chrome

Comments

  • Dave_1P
    Dave_1P

    Hello @mapacole! 👋

    I'm sorry that 1Password is locking unexpectedly. Can you update 1Password to version 8.10.45 to see if that improves the situation:

    If you still see the same issue after updating then I'd like to ask you to create a diagnostics report from your Windows PC:

    Sending Diagnostics Reports (Windows)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • mapacole
    mapacole
    Community Member

    This was caused by not having the desktop app open. With that app open across sleeps, the settings are retained. Problem resolved!

  • Dave_1P
    Dave_1P

    @mapacole

    I'm glad that you were able to find a solution. 🙂

    -Dave