1Password Not Showing TouchID Option on Mac

alexisc

Sonoma 14.6.1
Chrome 2.27.1 and Edge 2.27.1
Open and unlock the 1Password app.
Click your account or collection at the top of the sidebar and choose Settings.
Click Security, and i do not see turn on Touch ID.

Started in safe mode. Uninstalled extensions. Deleted fingerprints. Added a new one. Confirmed it works by unlocking my Mac. Installed the Edge extension. TouchID still doesn’t
show. I've tried Edge and Firefox. None of them work.
Can you help please?

Alexis

---

1Password Version: 2.27.1
Extension Version: 2.27.1
OS Version: MacOS 14.6.1
Browser: Chrome

kevin.li

Hi @alexisc ,

I'd like to ask you to send in some diagnostics to our support so we can take a closer look at things:

• How to send a 1Password diagnostics report

Then, email us with the diagnostics at:

support+forum@1Password.com

With your email, let's include:

• A link to this thread: https://1password.community/discussion/148088/1password-not-showing-touchid-option-on-mac
• Your forum username: @alexisc

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

alexisc

Your support ticket ID is QLH-43129-663.

kevin.li

Hi @alexisc

I've located your email request and replied there. I will close this thread and let's continue the troubleshooting process over the email.

-Kevin