Using Quickbooks Online, browser plugin prompts to save identity constantly

wizdomonwheels
wizdomonwheels
Community Member
edited September 9 in 1Password in the Browser

If you are using Quickbooks Online (in Firefox for my example) and you create an invoice, soon after 1Password will prompt you to save an identity based on one of the elements in the invoice.

Is there a way to disable the prompt for saving a new identity?

1Password Version: 8.10.40
Extension Version: 8.10.44.21
OS Version: macOS 14.6.1
Browser: Firefox

Comments

  • EvonG1P
    EvonG1P

    Hello, @wizdomonwheels. Thank you for reaching out. I'm sorry about the issue you're running into with 1Password using Quickbooks Online.

    Since I cannot access this page, I request you send us a collected page structure to support+forum@1Password.com. With your email, please include the following:

    1. Navigate to the page exhibiting the behaviour.
    2. Right-click the 1Password icon in your browser's toolbar and select Help > Collect Page Structure.
    3. 1Password will save a .json file to your "Downloads" folder.
    4. Attach the file to your email. Please do not post the file to the forum.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and make sure it has gotten to the right place.

    In the meantime, you can temporarily turn off all suggestions on a specific webpage by right-clicking the field, selecting 1Password - Password Manager and clicking Hide on this page. This is a temporary solution and would require you to re-do the steps after every browser restart.

    I look forward to hearing from you.

    -Evon

  • wizdomonwheels
    wizdomonwheels
    Community Member

    Hello Evon: Your support ticket ID is ANI-71975-123.

  • Dave_1P
    Dave_1P

    @wizdomonwheels

    Thank you for posting the Support ID. I see that my colleagues have filed an issue with our development team to look into this further. If you do have any questions then don't hesitate to respond to my colleague's last email.

    -Dave

    ref: dev/core/core#32344
    ref: ANI-71975-123

  • EvonG1P
    EvonG1P

    @wizdomonwheels,

    I've located your support ticket and can see my colleagues have contacted you about this issue. Let's continue the conversation there. I'm closing this thread to prevent duplication of effort. 🙂

    -Evon

    ref: ANI-71975-123

This discussion has been closed.