1Password Mac Touch ID not working

mopedMan
mopedMan
Community Member
in Mac

Specifically in Safari, I have it turned on in settings. How do I fix this?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Comments

  • mopedMan
    mopedMan
    Community Member

    1Password for Mac 8.10.40 (81040031), I cannot use Touch ID in safari, I have turned in on and off in the extension, I have removed and reinstalled the extension.

    Help

    1Password Version: Not Provided
    Extension Version: Not Provided
    OS Version: Not Provided
    Browser: Not Provided

  • kevin.li
    kevin.li

    @mopedMan

    We have fixed the connection issue that happened between the 1Password for Safari web extension and the 1Password desktop app. The fix is applied to the current version 8.10.44 of 1Password for Safari. Here are the steps to update 1Password for Safari in Apple Store:

    1. Choose Apple menu > "App Store".
    2. Click "Updates" in the sidebar, then choose "Store > Reload Page" (or press Command-R).
    3. Find 1Password for Safari and click the "Update" button to apply the latest version.

    After the update, let's test again to see if 1Password for Safari is working correctly for you.

    -Kevin