Chrome extension says "Loading..." on macOS 14.5

Comments

  • savitt
    savitt
    Community Member

    Having the same issue. Same versions of 1password + extension, but macOS 14.5. Updating to the beta extension seems to have made things worse ... it gets stuck on "loading" for a long time repeatedly now, where previously it would take a long time once, and then be quick for subsequent password fills.

  • Dave_1P
    Dave_1P

    Hello @savitt! 👋

    I'm sorry that 1Password in the browser isn't loading properly on your Mac. The latest version of macOS Sonoma is 14.6.1, can you update and then try to reproduce the issue again:

    If you run into the same issue after updating then I'd like to ask you to create a diagnostics report from 1Password in your browser:

    Sending Diagnostics Reports (browser extension)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    • A link to this thread: https://1password.community/discussion/148249/chrome-extension-says-loading-on-macos-14-5
    • Your forum username: savitt

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

  • savitt
    savitt
    Community Member

    It seems to be running better now, but it may be that it was already fixed yesterday by uninstalling and reinstalling the extension. Something definitely changed when I did that: previously when I would click on the 1password icon on the right-hand side of a password field, the "loading..." window would pop down from the 1password extension icon at the top of the browser. Now, instead, the window with the request to enter my master password is attached to the icon in the field I want to fill.

  • Dave_1P
    Dave_1P

    @savitt

    I'm glad that things are working better now. Let me know if you see the issue return or require any more assistance.

    -Dave