Issue with 1Password Safari Extension: Unable to Save

stamatgeorge
stamatgeorge
Community Member
edited September 13 in 1Password in the Browser

I have 1Password 8.10.44 installed and have noticed that the Safari extension is failing to save login details (username, password, email address) on several websites. Despite repeatedly pressing 'SAVE,' the information isn't being saved. It would be beneficial if 1Password could introduce a feature that automatically sends a debug log in the background whenever such issues occur with the Safari extension, to facilitate quicker resolutions.

For example, the extension fails to save login details on the site: https://www.goodnewsnetwork.org
https://www.goodnewsnetwork.org/my-account/

1Password Version: 8.10.44
Extension Version: 8.10.44.34
OS Version: macOS 14.6.1
Browser: Safari

Comments

  • Dave_1P
    Dave_1P

    Hello @stamatgeorge! 👋

    I'm sorry that 1Password isn't saving your login information. I haven't been able to reproduce the issue here on my end. I'd like to ask you to reproduce the issue one more time and create a diagnostics report from 1Password in your browser:

    Sending Diagnostics Reports (browser extension)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    • A link to this thread: https://1password.community/discussion/148266/issue-with-1password-safari-extension-unable-to-save
    • Your forum username: stamatgeorge

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

  • stamatgeorge
    stamatgeorge
    Community Member

    NTI-74618-888

  • Dave_1P
    Dave_1P
    edited September 13

    @stamatgeorge

    Thank you for posting the Support ID. One of my colleagues will reach out to you via email as soon as they've finished reviewing your report. Please continue the discussion there. 🙂

    -Dave

    ref: NTI-74618-888

  • nikita6695
    nikita6695
    Community Member
    edited October 3

    I'm having the same issue and will also submit a diagnostic report. Looking forward to getting this resolved!

    (My Support ID number is UAV-92638-519)

  • EvonG1P
    EvonG1P

    Thank you for the report, @nikita6695. I've located the support ticket, and we will reach out as soon as possible.

    -Evon

    ref: UAV-92638-519