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stamatgeorge's avatar
stamatgeorge
New Contributor
6 months ago

Issue with 1Password Safari Extension: Unable to Save

I have 1Password 8.10.44 installed and have noticed that the Safari extension is failing to save login details (username, password, email address) on several websites. Despite repeatedly pressing 'SAVE,' the information isn't being saved. It would be beneficial if 1Password could introduce a feature that automatically sends a debug log in the background whenever such issues occur with the Safari extension, to facilitate quicker resolutions.

For example, the extension fails to save login details on the site: https://www.goodnewsnetwork.org
https://www.goodnewsnetwork.org/my-account/

1Password Version: 8.10.44
Extension Version: 8.10.44.34
OS Version: macOS 14.6.1
Browser: Safari

browser extension
  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    6 months ago

    Hello stamatgeorge! 👋

    I'm sorry that 1Password isn't saving your login information. I haven't been able to reproduce the issue here on my end. I'd like to ask you to reproduce the issue one more time and create a diagnostics report from 1Password in your browser:

    Sending Diagnostics Reports (browser extension)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    6 months ago

    stamatgeorge

    Thank you for posting the Support ID. One of my colleagues will reach out to you via email as soon as they've finished reviewing your report. Please continue the discussion there. 🙂

    -Dave

    ref: NTI-74618-888

  • nikita6695's avatar
    nikita6695
    New Contributor
    5 months ago

    I'm having the same issue and will also submit a diagnostic report. Looking forward to getting this resolved!

    (My Support ID number is UAV-92638-519)

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team
    5 months ago

    Thank you for the report, nikita6695. I've located the support ticket, and we will reach out as soon as possible.

    -Evon

    ref: UAV-92638-519