Windows App Auto Logout
I'm having an issue where my Windows app for 1Password is constantly logging me out. The time between seems random, but it can be as frequently as 10 minutes. The AutoLock setting is set for 8 hours. The lock when computer locks setting is unchecked. What else could I be missing? This is a business account and configured with M365 SSO. Could there be some setting with that, that is impacting the lock setting?
Thanks,
1Password Version: 8.10.45
Extension Version: Not Provided
OS Version: Windows 11
Browser: Not Provided
Comments
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Hello @mfreymiller! 👋
I'm sorry that you're being prompted to unlock 1Password more often than expect when using Microsoft Entra ID for SSO. It sounds like you might be running into an issue that our development team is actively investigating and hopes to release a fix for soon.
So that I can confirm that you're running into this issue, and advise further, I'd like to ask you to create a diagnostics report from your Windows PC:
Sending Diagnostics Reports (Windows)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/148320/windows-app-auto-logout
- Your forum username:
Mfreymiller - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
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Thank you for the quick reply. I sent the log a few minutes ago but have not received a response with support ID yet. I will post that once I get it though.
Thanks,
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The support ticket ID is EGU-75178-245.
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Thank you for posting the Support ID, one of my colleagues will send you a reply via email as soon as they've reviewed your diagnostics report. Please continue the conversation there.
-Dave
ref: EGU-75178-245
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