Quick Access on Wrong Desktop

jbhardman
jbhardman
Community Member
in Mac

This is the issue still: https://1password.community/discussion/142122/quick-access-opens-on-wrong-desktop

I'm not sure how Quick Access gets pinned to which virtual desktop, but once it opens on one, it never changes. Usually it's 1. But I've seen it on others. So If I'm focused on Desktop 3, when I use the keyboard shortcut, it seems like nothing happens. But really, it's opened the Quick Access UI just on a different virtual desktop so I can't see it.

Any fix coming up soon? It's really annoying.

1Password Version: 8.10.44
Extension Version: Not Provided
OS Version: macOS 14.6.1
Browser: Not Provided

Comments

  • Dave_1P
    Dave_1P

    Hello @jbhardman! 👋

    I'm sorry that the issue is still affecting your workflow. The issue that I mentioned in the old thread is still open in our developer's backlog. I'd like to ask a few questions to better match the behaviour that you're experiencing to our open known issues:

    1. Do you only encounter the issue when running Safari or another app in full screen mode? If so then what apps (when run in full screen) trigger the issue on your Mac?
    2. Are you using a Macbook or a Mac desktop?
    3. Are you using an external monitor(s)?

    I look forward to hearing from you.

    -Dave

    ref: dev/core/core#10728

  • Jocke76
    Jocke76
    Community Member

    Hi!

    I have the same issue. (1Password for Mac 8.10.56 (81056028))
    I've tried to figure out what I do just before this happens, because it happens maybe 1-2 times a week, at most.

    1. I'm not using Safari at all and almost never anything in fullscreen. Except when watching youtube, on Chrome.
    2. Macbook Pro 14-inch, 2021 (Mac OS 14.7.2)
    3. One external monitor, macbook always closed, docking station (OWC thunderbolt 4)

    I use 4 desktops and usually the quick access 'sticks' to desktop 4 where I only run iTerm. The desktops are fixed and I've assigned many applications to certain desktops. I haven't assigned 1password to any desktop.

    Last time this happened I'm pretty sure that I fixed the issue by assigning 1password to a certain desktop then unassigned it again. Then I got the quick access on desktop 1, or possible anywhere I'd like it - but I almost never access quick access except on applications on desktop 1.

    OT: The quick access has become REALLY slow lately! When I press the keybindings for quick access it sometimes takes about 5 seconds before it pops up.

  • Dave_1P
    Dave_1P

    @Jocke76

    I'm sorry that Quick Access is opening on the wrong desktop. We have an internal issue open with our development team to get this fixed and I've added your report to the work item.

    OT: The quick access has become REALLY slow lately! When I press the keybindings for quick access it sometimes takes about 5 seconds before it pops up.

    That doesn't sound right, Quick Access opens instantly on my Mac. So that I can look into this further, can you restart your Mac and reproduce the issue again. Then I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave