Touch ID does not work with Sequoia

rimcrazyph
rimcrazyph
Community Member
edited September 20 in Mac

I updated my new Mac Studio to Sequoia and now 1Password will not open with Touch ID. Touch ID is now broken completely in fact. I checked and I am running the latest version of both 1Password (8.10.44) and the extension for Safari (8.10.46.34). Everything worked fine before the upgrade and now Touch ID is worthless. I have restarted and rebooted 3 or 4 times. I deleted the file ~/Library/Preferences/com.apple.keyboardservicesd.plist and restarted. I have turned off/on the keyboard numerous times. Nothing seems to work. Touch ID is enabled and has been set both in the OS and in 1Password.

1Password Version: 8.10.44
Extension Version: 8.10.46.34
OS Version: 15.0
Browser: Safari

Comments

  • Dave_1P
    Dave_1P

    Hello @rimcrazyph! 👋

    I'm sorry that Touch ID isn't working to unlock 1Password on your Mac. Just to clarify, are you still able to unlock the Mac itself using Touch ID? If you are then try these steps:

    1. Completely turn off your Mac and then turn it on to restart it. (Don't skip this step.)
    2. Open and unlock 1Password for Mac.
    3. Choose Apple menu  > System Settings, then click Touch ID & Password.
    4. Turn off all of the features, then turn all of them back on again.
    5. Go back to 1Password and choose 1Password > Settings from the menu bar.
    6. Click the Security icon, then turn on "Touch ID".
    7. Lock 1Password by choosing 1Password > Lock from the menu bar.
    8. Now try unlocking 1Password using Touch ID.

    If that doesn't work, or if you can't unlock the Mac itself using Touch ID, then let me know.

    -Dave

  • rimcrazyph
    rimcrazyph
    Community Member

    I believe I have found my issue. It appears that with Sequoia, the response of Touch ID is significantly reduced from previous versions of MacOS. I don't know if this is an Apple issue, a 1Password issue, neither or both. All I know is from a user perspective, the delay between placing a finger on the Apple Keyboard and either a website getting password info or logging in to my computer, what use to take milliseconds now visibly takes seconds. Lots of seconds. Speaking as an engineer, knowing my Mac went from perhaps 0.1 second to about 3 - 5 seconds on average, this is a slowdown of perhaps 30x - 50x. That's a lot. I cannot tell you what the root cause for this issue but it is annoying to say in the least.

  • Dave_1P
    Dave_1P

    @rimcrazyph

    All I know is from a user perspective, the delay between placing a finger on the Apple Keyboard and either a website getting password info or logging in to my computer, what use to take milliseconds now visibly takes seconds.

    It sounds like you're seeing this delay with Touch ID wherever you use it, not just 1Password. Is that correct or did I misunderstand? If I understood correctly, and you're seeing the delay even when using Touch ID to unlock your Mac itself, then I would recommend reaching out to Apple so that they can help resolve the issue: Official Apple Support

    If Apple does help you to resolve the issue when using Touch ID to unlock your Mac (and other apps) but you still see the issue with 1Password then let me know and I can help further.

    -Dave