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rimcrazyph's avatar
rimcrazyph
New Contributor
6 months ago

Touch ID does not work with Sequoia

I updated my new Mac Studio to Sequoia and now 1Password will not open with Touch ID. Touch ID is now broken completely in fact. I checked and I am running the latest version of both 1Password (8.1...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
6 months ago

Hello rimcrazyph! 👋

I'm sorry that Touch ID isn't working to unlock 1Password on your Mac. Just to clarify, are you still able to unlock the Mac itself using Touch ID? If you are then try these steps:

  1. Completely turn off your Mac and then turn it on to restart it. (Don't skip this step.)
  2. Open and unlock 1Password for Mac.
  3. Choose Apple menu  > System Settings, then click Touch ID & Password.
  4. Turn off all of the features, then turn all of them back on again.
  5. Go back to 1Password and choose 1Password > Settings from the menu bar.
  6. Click the Security icon, then turn on "Touch ID".
  7. Lock 1Password by choosing 1Password > Lock from the menu bar.
  8. Now try unlocking 1Password using Touch ID.

If that doesn't work, or if you can't unlock the Mac itself using Touch ID, then let me know.

-Dave