1Password randomly asks to unlock

jeffijoe
jeffijoe
Community Member
in Mac

After a while (unable to pinpoint exact circumstances), 1Password asks to unlock without me explicitly doing anything that would require it.

I'm using the SSH agent, if it was a third-party app such as Terminal or VS Code asking it would indicate as such, but in this case, it's just "1Password is trying to unlock"

1Password Version: 1Password for Mac 8.10.44 (81044034)
Extension Version: 1P Safari 8.10.46.34, 1P Chrome 8.10.46.26
OS Version: macOS 15.0
Browser: Safari, Chrome

Comments

  • Dave_1P
    Dave_1P

    Hello @jeffijoe! 👋

    I'm sorry that you're being asked to unlock 1Password unexpectedly. The team has released some fixes for issues where 1Password would get focused unexpectedly, can you update to 8.10.46:

    If you still see the issue after updating to 8.10.46 then let me know and I can help further. 🙂

    -Dave

    ref: dev/core/core#31951

  • jeffijoe
    jeffijoe
    Community Member

    Hey Dave, sorry! I didn't get an email about your response!

    I am on 8.10.54 and still experiencing this issue.

  • jeffijoe
    jeffijoe
    Community Member

    Tagging @Dave_1P just in case 😅

  • Dave_1P
    Dave_1P

    @jeffijoe

    I'm sorry for the delayed response. The next time that you're prompted to unlock 1Password unexpectedly, I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave