New support ticket ID received - connection to old support ticket ID?

element
element
Community Member
edited October 4 in Mac

Hi @Dave_1P

I should report this case to Support:
https://1password.community/discussion/147863/automatic-update-does-not-start-automatically

The old support ticket ID was:
PCJ-99859-425

Now I wanted to give a new update in my old email correspondence and that it still doesn't work. I have received a new support ticket ID. And I don't know if they will be linked together. Because I didn't know that and therefore didn't provide any links or references to the old problem.

My new support ticket ID is:
CZK-41223-787

I didn't know where else to go with the problem.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Comments

  • Dave_1P
    Dave_1P
    edited October 4

    Hello @element! 👋

    I'm sorry for the confusion with the new Support ID. The two tickets have been merged together and I've just sent you a response, you should see it in your inbox soon.

    Let's continue the conversation over email. 🙂

    -Dave

    ref: PCJ-99859-425

This discussion has been closed.