Automatic update does not start automatically

element
element
Community Member
edited August 23 in Mac

I have 1Password for macOS.
Updates should start and install automatically. However, this does not happen for me.
Unfortunately, I only received the 8.10.40 update today (!). So I received the update from August 13 today, August 22. But only because I restarted my Mac. It didn't work on its own.
I also don't feel like checking for updates every time.
Could you please fix this?

1Password Version: 8.10.40
Extension Version: 2.27.1
OS Version: macOS 14.6.1
Browser: Safari 17.6

Comments

  • Dave_1P
    Dave_1P
    edited August 22

    Hello @element! 👋

    I'm sorry that 1Password isn't updating as quickly as expected on your Mac. As a first step, can you make sure that automatic updates are enabled:

    1. Open and unlock 1Password for Mac.
    2. Click on 1Password next to the  in the menu bar.
    3. Click Settings.
    4. Click Advanced.
    5. Make sure that "Install updates automatically" is enabled.

    If this was already enabled then let me know.

    -Dave

  • element
    element
    Community Member

    Hello @Dave_1P,
    yes, the setting for automatic updates is switched on. And it was already switched on before.

  • Dave_1P
    Dave_1P

    @element

    Thank you for confirming that you already had the option turned on. I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • element
    element
    Community Member

    @Dave_1P Thank you very much for your help!
    I have just sent my diagnostics report to support+forum@1password.com with the information you mentioned (a link to this thread and my forum username).
    My support ID number is: PCJ-99859-425.

  • element
    element
    Community Member

    @Dave_1P And one more question:
    In the automatic reply from BitBot, I also received a message that I should verify my e-mail address:

    To help expedite the process, you can use the following link to verify your email address: Verify your email.

    I have done that. But I was surprised because I sent the e-mail to you using my e-mail address, which is also the one used for my contract. Here in the forum I use a different e-mail address specifically for forums.

  • Dave_1P
    Dave_1P

    @element

    Thank you for posting the Support ID! Verifying your email address allows the support team to discuss account-specific information with you if that email address is associated with a 1Password account.

    The team will get back to you via email as soon as possible. Please continue the conversation there.

    -Dave

    ref: PCJ-99859-425

This discussion has been closed.