Desktop beta is unable to save two-factor token on Arch Linux

fishnet37222
fishnet37222
Community Member
edited January 8 in Linux

Whenever I unlock the desktop beta on my Arch Linux installation, I get prompted for my two-factor authentication code. When I enter the code, I see a message stating that 1Password is unable to save the two-factor token. I'm using KDE Plasma 6 as my desktop environment, but I also have gnome-keyring installed.

1Password Version: 8.10.48
Extension Version: 8.10.46.25
OS Version: Arch Linux
Browser: Firefox

Comments

  • Dave_1P
    Dave_1P

    Hello @fishnet37222! 👋

    I'm sorry that you're not able to authenticate your 1Password account on Arch Linux. I'd like to ask you to create a diagnostics report from your Windows PC:

    Sending Diagnostics Reports (Linux)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    • A link to this thread: https://1password.community/discussion/148565/desktop-beta-is-unable-to-save-two-factor-token-on-arch-linux#latest
    • Your forum username: fishnet37222

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

  • fishnet37222
    fishnet37222
    Community Member

    The support ticket ID is PCI-47361-617.

  • Dave_1P
    Dave_1P

    @fishnet37222

    Thank you for posting the Support ID! One of my colleagues will send you a reply via email as soon as they've finished reviewing your diagnostics report. Please continue the conversation there.

    -Dave

    ref: PCI-47361-617

  • mpkossen
    mpkossen
    Community Member

    @Dave_1P Having the exact same problem, the only difference being me running KDE on Ubuntu. Everything else is the same. Would you recommend I open a new ticket or has a solution been found yet?

  • mpkossen
    mpkossen
    Community Member

    To anyone else ending up on this thread through search:

    Installing gnome-keyring alone is not enough. You need to completely remove 1Password from your system (https://support.1password.com/uninstall-1password/?linux) including all configuration, reinstall it, then reboot for this to work. Only that will make gnome-keyring and 1Password play nice.

    This should not be an issue on GNOME, but on other DE like KDE where gnome-keyring isn't installed by default you will run into this challenge. Would be awesome if 1Password would one day support KDE Wallet, but I understand that the user share of KDE users is probably quite small.

  • Dave_1P
    Dave_1P

    Thank you for sharing how you resolved the issue mpkossen. 🙂

    -Dave

  • George1pw
    George1pw
    Community Member

    "the user share of KDE users is probably quite small"

    Fedora has upgraded the status of KDE Plasma. https://fedoraproject.org/wiki/Changes/FedoraPlasmaWorkstation.