Desktop beta is unable to save two-factor token on Arch Linux

fishnet37222
fishnet37222
Community Member
in Desktop betas (Mac, Windows, and Linux)

Whenever I unlock the desktop beta on my Arch Linux installation, I get prompted for my two-factor authentication code. When I enter the code, I see a message stating that 1Password is unable to save the two-factor token. I'm using KDE Plasma 6 as my desktop environment, but I also have gnome-keyring installed.

1Password Version: 8.10.48
Extension Version: 8.10.46.25
OS Version: Arch Linux
Browser: Firefox

Comments

  • Dave_1P
    Dave_1P

    Hello @fishnet37222! 👋

    I'm sorry that you're not able to authenticate your 1Password account on Arch Linux. I'd like to ask you to create a diagnostics report from your Windows PC:

    Sending Diagnostics Reports (Linux)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    • A link to this thread: https://1password.community/discussion/148565/desktop-beta-is-unable-to-save-two-factor-token-on-arch-linux#latest
    • Your forum username: fishnet37222

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

  • fishnet37222
    fishnet37222
    Community Member

    The support ticket ID is PCI-47361-617.

  • Dave_1P
    Dave_1P

    @fishnet37222

    Thank you for posting the Support ID! One of my colleagues will send you a reply via email as soon as they've finished reviewing your diagnostics report. Please continue the conversation there.

    -Dave

    ref: PCI-47361-617