"No Credentials Found" on new iPhone with Yubi Security Key

jonathan_miller
jonathan_miller
Community Member
in iOS

Hello,

I am attempting to sign into 1password on a new iPhone and my Yubi Security Key keeps giving a "No Credentials Found" error message when I attempt to sign in. The key does appear to have credentials because I had to use the key to log into 1password on my browser to see if the Yubi Security Key.

I've even tried logging in on the new iPhone with an authenticator app and by scanning the QR code from my Mac, but it then forces me to try to use the Yubi key, which then again gives me the same error message.

Stumped, so I'd appreciate some help.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Comments

  • Dave_1P
    Dave_1P

    Hello @jonathan_miller! 👋

    I'm sorry that you're seeing a "No Credentials Found" message when signing into 1Password on your iPhone. Just to confirm, can you confirm that you see your security key when following these steps:

    1. Log in to your 1Password account on 1Password.com (in the browser, not the app).
    2. Click on your name in the upper right corner and then click My Profile.
    3. Click More Actions > Manage Two-Factor Authentication.

    Do you see your security key listed here? If you do then can you use your security key for other apps/websites on your iPhone?

    -Dave