1Password Crash - Always

jbhardman
jbhardman
Community Member
in Linux

I don't know what happened, but my 1password won't open. I absolutely rely on this app. I've used it for 2 years on this Linux desktop, and today is the first day it hasn't worked. I don't even think I did an update. I did do an update since it started to make sure that didn't fix it.

It just crashes (and dumps core) every time I open it. Here's a gif showing it off:

The crash message from journalctl:

Oct 21 12:34:01 stanton systemd-coredump[6321]: Process 6188 (1password) of user 1026 terminated abnormally with signal 11/SEGV, processing...
Oct 21 12:34:01 stanton systemd[1]: Started Process Core Dump (PID 6321/UID 0).
Oct 21 12:34:02 stanton systemd-coredump[6322]: Resource limits disable core dumping for process 6188 (1password).
Oct 21 12:34:02 stanton systemd-coredump[6322]: [🡕] Process 6188 (1password) of user 1026 terminated abnormally without generating a coredump.
Oct 21 12:34:02 stanton systemd[1]: systemd-coredump@8-6321-0.service: Deactivated successfully.

8.10.48-25 installed from the AUR

Help appreciated!

1Password Version: 8.10.48-25
Extension Version: Not Provided
OS Version: Arch Linux
Browser: Not Provided

Comments

  • Dave_1P
    Dave_1P
    edited October 21

    Hello @jbhardman! 👋

    I'm sorry that 1Password is crashing on your device. So that the team can investigate this further, please send an email to support+forum@1Password.com

    Include the following:

    After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place.

    While we're investigating, as a temporary workaround, you can access your passwords and other items by logging in to your 1Password account on 1Password.com (in the browser, not the app). 🙂

    -Dave

  • jbhardman
    jbhardman
    Community Member

    Thanks.

    Your support ticket ID is JKD-51481-768.