1Password Crash - Always

jbhardman
jbhardman
Community Member
edited October 22 in Linux

I don't know what happened, but my 1password won't open. I absolutely rely on this app. I've used it for 2 years on this Linux desktop, and today is the first day it hasn't worked. I don't even think I did an update. I did do an update since it started to make sure that didn't fix it.

It just crashes (and dumps core) every time I open it. Here's a gif showing it off:

The crash message from journalctl:

Oct 21 12:34:01 stanton systemd-coredump[6321]: Process 6188 (1password) of user 1026 terminated abnormally with signal 11/SEGV, processing...
Oct 21 12:34:01 stanton systemd[1]: Started Process Core Dump (PID 6321/UID 0).
Oct 21 12:34:02 stanton systemd-coredump[6322]: Resource limits disable core dumping for process 6188 (1password).
Oct 21 12:34:02 stanton systemd-coredump[6322]: [🡕] Process 6188 (1password) of user 1026 terminated abnormally without generating a coredump.
Oct 21 12:34:02 stanton systemd[1]: systemd-coredump@8-6321-0.service: Deactivated successfully.

8.10.48-25 installed from the AUR

Help appreciated!

1Password Version: 8.10.48-25
Extension Version: Not Provided
OS Version: Arch Linux
Browser: Not Provided

Comments

  • Dave_1P
    Dave_1P
    edited October 21

    Hello @jbhardman! 👋

    I'm sorry that 1Password is crashing on your device. So that the team can investigate this further, please send an email to support+forum@1Password.com

    Include the following:

    After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place.

    While we're investigating, as a temporary workaround, you can access your passwords and other items by logging in to your 1Password account on 1Password.com (in the browser, not the app). 🙂

    -Dave

  • jbhardman
    jbhardman
    Community Member

    Thanks.

    Your support ticket ID is JKD-51481-768.

  • Dave_1P
    Dave_1P

    @jbhardman

    Thank you for posting the Support ID. While Arch Linux isn't one of our officially supported Linux distributions, the team will help as much as possible.

    Since we now have a communications channel open via email, I'll close this thread.

    -Dave

    ref: JKD-51481-768

This discussion has been closed.