Cross-device passkeys broken

p666
p666
Community Member

I'm unable to sign into my AWS account as cross-device passkey (via QR) doesn't work.
Here's breakdown of what happens:

  • use console.aws.amazon.com (in Safari, Chrome or Firefox) to sign into root account
  • supply email address manually or via extension (doesn't make a difference)
  • get QR prompt to use iOS (iPhone 15 Pro Max, iPad Pro 13 - doesn't make a difference)
  • choose 1Password as passkey provider when prompted
  • 1Password window pops up but displays a spinner and "Loading...". Never completes.

Happens on different networks, different device combinations. After 1password reinstall.

Comments

  • Dave_1P
    edited October 31

    Hello @p666! 👋

    I'm sorry that you're unable to sign into AWS using a passkey. So that I can better understand the situation can you tell me the following:

    1. Are you trying to sign into AWS on a Mac? Or on a different type of device?
    2. Are you able to sign into a different website on your Mac by scanning a QR code using your iPhone? For example, can you sign in to this test website: WebAuthn.io
    3. If you install 1Password in the browser on your Mac, can you sign in to AWS using a passkey with the browser extension: Save and sign in with passkeys in your browser

    I look forward to hearing from you.

    -Dave