1Password not loading at start-up

Comments

  • Brian_McCloskey
    Brian_McCloskey
    Community Member

    I still have this problem although I am on 1Password 8.50 (iMac Intel i3; Sequoia 15.1), At startup as soon as 1Password appears on the Menu Bar (and icon jumping in dock), the Mac slows to a halt and the coloured wheel of death starts spinning for >3-5 mins. Right click on 1Password icon shows "app not responding". Nothing else will appear in Menu bar until 1Password finishes what ever it is doing. Force quit and restart 21Password will eventually work but whole process takes ~8-10 mins to get Mac started...!

  • Brian_McCloskey
    Brian_McCloskey
    Community Member

    Any more info on this?

  • Dave_1P
    Dave_1P

    Hello @Brian_McCloskey! 👋

    I'm sorry that 1Password isn't loading correctly on your Mac. I've split your posts into a new thread since it sounds like you're running into a different issue than was was discussed in the old thread (that issue was fixed in version 8.10.46 and didn't involve the spinning rainbow wheel that you report seeing).

    So that I can investigate the issue on your Mac further, can you tell me the following:

    1. When you restart or shutdown your Mac is the "Reopen windows when logging back in" turned off?
    2. Can you double-check to see whether 1Password is selected under "Open at Login" here: Open items automatically when you log in on Mac - Apple Support (CA)

    If the answer to number 2 is yes then deselect 1Password under "Open at Login" and then restart your Mac. Do you still see the issue?

    -Dave

  • Brian_McCloskey
    Brian_McCloskey
    Community Member

    Thanks Dave. In answer to your questions:
    "Reopen windows..." is turned off
    1Password is not listed under "Open at Login"

  • Brian_McCloskey
    Brian_McCloskey
    Community Member

    PS. I have tried unticking "Start at Login" in 1Password settings. When I do that, the computer starts faster but a) when I start 1Password manually, I still get the spinning wheel and "1Password not responding" message for a while and b) if I try to launch Safari before I have launched 1Password and waited for the spinning wheel to stop, Safari refuses to respond.
    I'm guessing there may be a problem with the interaction between 1Password and the Safari 1Password extension - but that wouldn't explain the startup problems?

  • Dave_1P
    Dave_1P

    @Brian_McCloskey

    Thank you for the reply, I'm sorry that you're still seeing the issue. So that I can investigate this further, I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    • A link to this thread: https://1password.community/discussion/148984/1password-not-loading-at-start-up
    • Your forum username: Brian_McCloskey

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

  • Brian_McCloskey
    Brian_McCloskey
    Community Member

    Diagnostics file sent.

    Support ticket ID is NQG-96362-731.

  • Dave_1P
    Dave_1P

    @Brian_McCloskey

    Thank you for posting the Support ID. One of my colleagues will send you a reply via email once they've reviewed your diagnostics report. Please continue the conversation there.

    -Dave

    ref: NQG-96362-731