os-x: export errror: Unable to export 1PUX: "Check your internet connection and try again"

nytheadlock900
nytheadlock900
Community Member
edited November 15 in Mac

This is beyond frustrating. The last time I was able to do this was back in september. I'm not sure what changed but no matter what I constantly get his error:

Unable to export 1PUX: "Check your internet connection and try again"

os-x: 14.4 (23E214)

1Password for Mac 8.10.52 (81052025)

  1. yes I've granted full disk access on os-x
  2. yes CSV exports work just fine and write to the disk just fine
  3. yes I've read the knowledge base
  4. yes I've updated 1password to latest version and restarted it
  5. yes I've rebooted my laptop
  6. yes I've tied different disks
  7. yes I have verified internet connectivity

Please help.

Same issue as this guy

https://1password.community/discussion/148839/unable-to-export-1pux-check-your-internet-connection-and-try-again

1Password Version: 8.10.52 (81052025)
Extension Version: Not Provided
OS Version: os-x 14.4 (23E214)
Browser: not relevant

Comments

  • Dave_1P
    Dave_1P

    Hello @nytheadlock900! 👋

    I'm sorry that you're unable to export a 1PUX file, thank you for sharing the troubleshooting that you've tried so far. So that I can investigate your case further, I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    • A link to this thread: https://1password.community/discussion/149027/os-x-export-errror-unable-to-export-1pux-check-your-internet-connection-and-try-again#latest
    • Your forum username: nytheadlock900

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

  • nytheadlock900
    nytheadlock900
    Community Member

    GNP-48834-348

  • Dave_1P
    Dave_1P

    @nytheadlock900

    Thank you for sending in the diagnostics report. One of my colleagues will reach out to you via email as soon as they've finished reviewing the report. Please continue the conversation there.

    -Dave

    ref: GNP-48834-348

  • ronp317
    ronp317
    Community Member

    I'm in the same boat. Can someone help?

  • Dave_1P
    Dave_1P

    @ronp317

    I'm sorry that you're also running into an issue when exporting your items. If you're running macOS 15 then try these steps:

    1. Click the  Apple menu and then click System Settings.
    2. Choose the Privacy & Security tab and choose Full Disk Access.
    3. Click the + add button and choose 1Password.app from the Applications folder in the dialog box that appears. Click Open.
    4. Choose Quit & Reopen when prompted.
    5. Try exporting again.

    If that doesn't work, or you're not using macOS 15, then I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • ronp317
    ronp317
    Community Member

    Done.

    My support ticket ID is DVS-56213-735.

    Thanks!

  • Dave_1P
    Dave_1P

    @ronp317

    Thank you for posting the Support ID, one of my colleagues will reach out to you soon via email. Please continue the conversation there.

    -Dave

    ref: DVS-56213-735