1Password quite Unexpectedly - Windows 11

joshg653
joshg653
Community Member
edited December 3 in Windows

For the past few weeks whenever I start up my Windows 11 PC (Running Windows 11 Pro version 24H2) I get the notification that 1Password quit unexpectadly. The shortcut to then open 1Password still works but is there any way to diagnose what's causing the issue in the first place?

I've checked for updates and my current version is up to date

1Password Version: 8.10.54
Extension Version: Not Provided
OS Version: Windows 11 Pro version 24H2
Browser: Not Provided

Comments

  • Dave_1P
    Dave_1P

    Hello @joshg653! 👋

    I'm sorry that 1Password is crashing when you start your Windows PC. So that I can investigate further, please reproduce the issue one more time and I'd like to ask you to create a diagnostics report from your Windows PC:

    Sending Diagnostics Reports (Windows)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    • A link to this thread: https://1password.community/discussion/149169/1password-quite-unexpectedly-windows-11#latest
    • Your forum username: joshg653

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

  • joshg653
    joshg653
    Community Member

    Hi Dave, apologies about the delay in replying to you. I've just send off the Diagnostics report and am awaiting my Support ID number. I'll update as soon as I receive it

    Thanks!

  • joshg653
    joshg653
    Community Member

    the ID number is CWA-21549-261

  • Dave_1P
    Dave_1P

    @joshg653

    Thank you for posting the Support ID! I see that my colleague has already sent you a reply via email, please continue the conversation there.

    I'll close this thread to prevent duplication of efforts.

    -Dave

    ref: CWA-21549-261

This discussion has been closed.