Feature request: Link to support page for Offline item: Permission error
Right now, if you have an Offline item: Permission error, 1P directs you to contact support@1password.com. It would be much easier if it directed you to a page with the same boilerplate fix that support will offer:
Thank you for the follow up and for sharing those details. I've reviewed your diagnostics report and I can confirm that I'm seeing indication that a deleted item is being rejected by the server, causing it to remain stuck locally in the 1Password app on your PC as an offline item.
If you're able to see all of your up to date items in their correct vaults on 1Password.com or the All Items section in the 1Password app, you can resole this error message by discarding offline items with the steps below. If you see anything missing, stop here and let me know. Ensure that you're able to sign in on 1Password.com or another device before moving forward, I recommend having your Emergency Kit ready for a faster sign-in flow: Get to know your Emergency Kit
1. Sign the affected 1Password account out of the app with our guide on how to: Sign out of 1Password.
2. Sign back into your account in the 1Password app.
FYI...here's the error and guidance to contact support:
1Password Version: 8.10.52
Extension Version: Not Provided
OS Version: Win 10x64
Browser: Not Provided
Comments
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Hello @SKSSF! 👋
Thanks for reaching out. We have a guide published here: What to do if you see a message about offline items — 1Password Community
I hope that helps. 🙂
-Dave
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Hi @Dave_1P --thanks for the guide. My feature request was more to address what I suppose is a good amount of load on the support staff--the error message advises the users to contact support@1password.com, and I think it would be better to provide a link to the guide you published.
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